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| Welcome to Alliant Support |
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Alliant is a U.S. based live operator support company and custom software development shop. We help small and medium sized businesses automate processes and outsource their customer support, and back office functions.
At Alliant, we
provide a high-touch, rather than high tech approach to meeting your needs. Our unique business model allows us to bring you the best-educated, most capable team in the business, and do so at a cost substantially lower than our competitors. We provide you and your customers with intelligent, professional support, on your terms.
Alliant develops custom software for clients. With specialties in web ecommerce and workflow automation, we can provide exactly the product that your business needs, and typically at lower cost than "white box" applications that never really match how you do business.
Alliant is an experienced provider in First-Line Technical Support. Most support issues do not require your experienced technical staff to address. Alliant technicians can handle first-line support for your products and services, clearing the majority of support calls. We escalate only those issues that require your experts to address, and will provide you the information you need before having to deal directly with the customer.
Alliant specializes in providing support that accommodates your businesses’ special circumstances. For
instance, we can provide Overflow Support to supplement your team during peak traffic times. This way, you
can staff to meet your normal traffic levels, but still provide outstanding customer service when the load is too
great for your people alone to cover.
Alliant is particularly well suited to providing Back Office Support, such as scheduling, box office sales, and sales support. Alliant’s virtual office allows you the flexibility to schedule administrative support to suit your needs, your schedule, and your budget.
We can provide Special Events Coverage. If your company needs back office or customer service staff internally to provide customer or sales support during special events, promotions, or for new initiatives, we can be there for you, allowing you to focus on meeting your goals. |
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